Frequently asked questions
Here you will find short answers about the real screens and actions in the app: Demo and Live Mode, ad creation, Brand Kits, Hook Bank, Projects, credits and purchase restore.
Questions and answers
How can I start using Zenvra?
On the first screen you can use Sign in with Apple or choose Continue without account.
If you continue without an account, the app can work in Demo Mode. Live Mode requires Apple Sign In.
What to do? If you want real AI generation, open Settings, choose Live Mode and sign in with Apple when the app asks.
What is the difference between Demo Mode and Live Mode?
Demo Mode creates sample results without real server requests. In this mode the dashboard can show: Switch to Live mode in Settings to use credits.
Live Mode connects to the Zenvra backend for real AI generation. If you are not signed in, the app shows a sign-in screen for Live Mode.
What to do? Open Settings, choose Live Mode and use Sign in with Apple.
Why do I not see credits or see Credits unavailable?
Credits are used in Live Mode. In Demo Mode, the app shows that you need to switch to Live Mode to use credits.
If you see Credits unavailable, the screen offers a Retry button.
What to do? Check that you are in Live Mode and signed in with Apple. Then press Retry. If the issue remains, send the error text to support.
What should I fill in to create an ad?
In Create Ad you can enter product information: Shopify Product URL, Product Name, Description, Category, Price, Currency, Benefits, Pain Points, Creative Angle and Campaign Objective.
You can also choose a Brand Kit and Project if you have them.
What to do? Fill in the main product details and press Generate 20 Ad Variants when the button is active.
Can I add a product photo?
Yes. In Create Ad there is a Product Visuals section with an Add Product Image button. Then the app offers Camera and Photo Library.
If a photo is already selected, you can use Change Image or remove it.
What to do? If saving to Photos asks for access, allow access from the device system settings.
What are Brand Kits and how are they used?
A Brand Kit stores brand context: business type, brand name, short description, audience, tone of voice, offer, colors, forbidden words, preferred platforms and CTA.
In Brand Kits you can create, edit, select or delete a Brand Kit. When the list is empty, the app shows No Brand Kits yet and Create Brand Kit.
What to do? Create a Brand Kit if you want ads to use a specific brand context. In Create Ad you can choose Select Brand Kit, Change or Remove.
How does Hook Bank work?
Hook Bank shows a list of ready hooks. You can search with Search proven hooks and filter by Vertical, Emotion, Format, Platform and Tier.
After choosing a hook, you can use Use in Create Ad or Remix Hook with Product name and Product info.
What to do? Choose a hook from the list. If there are no results, change the filters or the search text.
Why are Projects locked?
Projects can be locked in the app. The visible message says that Projects require an active Solo, Team or Agency plan.
When Projects are available, you can create a New Project, open project detail and save a Create Ad result as a Project snapshot.
What to do? If you see a lock, open the plans screen in the app and choose an available option if you want access to Projects.
What does Insufficient Credits mean?
It means that the selected action does not have enough available credits. In Create Ad the app shows that the action requires a number of tokens, but the available amount is lower.
On the dashboard you may also see an upgrade button if you are on a free plan or the credits are used up.
What to do? Check the Credits section. If you want to continue in Live Mode, choose an upgrade option from the app.
Why does AI media generation not start?
AI media generation requires Live Mode. If you are not in Live Mode, the app shows that AI media generation requires Live Mode and must be enabled in Settings.
If the prompt is too long, the app shows a message to shorten the text and try again.
What to do? Enable Live Mode from Settings and shorten the prompt if you receive a length message.
How can I restore my purchases?
In Choose plan there is a button for restoring purchases. During restore, the app may ask for confirmation through Apple ID.
If no active subscription is found, the app shows that no active subscription was found and asks you to check the Apple ID.
What to do? Make sure you are signed in with the same Apple ID used for the purchase, then try restore again.
Still having trouble?
If something does not work as expected, send short and clear information so the support team can help faster.
- A short description of the problem.
- The steps that led to the problem.
- A screenshot, if possible.
- The exact error text, if you see one.
- Approximate date and time of the problem.